The Contractor undertakes to contact the client within the first eight working hours of the request.
The presentation of SEO and PPC services takes place in the format of a DEMO presentation at a face-to-face meeting or a video conference.
Preparation of a commercial offer takes no more than three business days from the date of receipt of all necessary data, including access details and expert evaluation by the agency specialists.
Preparation of expert evaluation by the specialists (if necessary) takes no more than five business days.
The client undertakes to provide answers to all of the Contractor's questions necessary to prepare a commercial offer.
The Contractor guarantees to provide project services within two business days after payment confirmation.
The Contractor undertakes to respond to any client request within eight business hours unless additional data is required to respond. Otherwise, the Contractor must give an answer on the terms for providing a response to a client request.
The working hours of employees are the period of time from 9.00 to 18.00 on weekdays in accordance with national law.
The Contractor guarantees at least one monthly meeting (online or offline) with the client.
The Contractor guarantees to provide the service plan within seven business days from the start of the reporting period.
The Contractor guarantees to provide a report on the services provided for the reporting month within seven business days after the end of the reporting period.
The Contractor undertakes to perform the following tasks within the first three working weeks, provided the Client has supplied all necessary data:
The Contractor will summarize all meeting results and transcribe them in an email.
The Client undertakes to provide project participants with all necessary access details and information to implement the project.
The Client is guaranteed the transfer of all intellectual property rights that were created as part of the services.
The Contractor conducts customer surveys to measure customer service performance.
The Contractor guarantees a detailed evaluation of problematic issues and the involvement of department managers tin their resolution.