Case Study: ASO for Mobility as a Service App – Increased Impressions from Search by 40% and Units by 43%

Service:
Sector:
Utility
Author:
Published:
March 22, 2022
Team:
Team RadASO
"

Results: Increased installs by 43% and ranked in the top 5 for many of the popular searches.

The Client

Uklon is a leading Ukrainian ridesharing service.

It is a product IT-company which develops and supports one of the largest infrastructures in the Ukrainian market by enabling interaction between drivers and passengers.

The Uklon team uses the latest technological solutions and methods, implements intelligent tools, and strives to be the technological leader in its field.

The Challenge

For this client, we had the following goals.

  • Increase the app's visibility in App Store search.
  • Increase organic traffic by 20% in two iterations (compared to three months before optimization).

The Solution

  1. Collection of the semantic core in Ukrainian, Russian and English.
  2. Elaboration and expansion of the actual semantic core. We deleted irrelevant queries, estimated the popularity of queries and added new relevant queries.
  3. Preparation of metadata for the three localizations with a focus on Ukraine. The Uklon application had an optimized page for Ukraine. We updated it (changed the metadata) and used the Russian English UK localization to increase the semantic core, as these localizations are indexed in Ukraine.
  4. The first iteration included a compilation of metadata with relevant keywords. Position and search traffic analytics were done.
  5. In the second iteration, keywords that failed to get into the top 5 were replaced with more relevant keywords.

We had limited ability to use keywords in the visible part of the metadata, namely the title and subtitle. The client wanted to emphasize the brand, which made it difficult for ASO specialists. The brand and tagline took up space that could have been used for key queries.

The Results

As a result of our actions, we were able to increase the app's impressions from search by 40% and units by 43%.

We were also able to rank among the top 5 for certain high-frequency queries.

Growth of Impressions on the chart.

Campaign
Expenditure
Impressions
Taps
Installs
TTR
CR
Installs/Impr
Avg CPT
Avg CPA
Common term
-65.64%
-49.85%
-64.01%
-63.52%
-1.69%
0.81%
-0.98%
-5.13%
-6.06%
Data collection
-44.45%
-29.55%
-44.22%
-50.2%
-0.7%
-6.39%
-0.6%
0%
11.65%
Competitors brand
98.56%
80.41%
103.76%
92.01%
0.38%
-3.58%
0.12%
-2.38%
2.94%
Our brand
21.39%
23.01%
33.84%
32.65%
3.14%
-0.72%
2.27%
-8.33%
-6.82%
Discovery
-100%
-100%
-100%
-100%
-3.61%
-30.16%
-1.09%
-100%
-100%
Total
-0.6%
7.92%
11.72%
12.3%
0.2%
0.35%
0.16%
-11.36%
-12.31%
Group
Spend, $ %
Impressions %
Taps %
Installs %
Installs/Impr October, %
Installs/Impr November, %
Installs/Impr %
Avg CPT, $ %
Avg CPA, $ %
Competitor 1
42,98
83,11
63,3
50,48
3,74
3,08
-0,66
-12,2
-5,66
Common term
3,26
-3,73
3,92
26,67
0,57
0,75
0,18
0
-18,8
Competitors brand
120,26
59,82
47,02
0
0,49
0,31
-0,18
47,37
119,4
Data collection
15,12
-0,55
0,36
73,33
0,5
0,86
0,36
13,73
-33,51
Competitor 2
0,27
13,2
8,47
10,11
1,12
1,09
-0,03
-6,56
-9,02
Competitor 3
21,51
-2,06
-6,67
-8,33
0,43
0,4
-0,03
32
32,95
Our brand
3 575,62
3 646,79
3 544,9
3 553,66
37,61
36,68
-0,93
0
0
Competitor 4
-29,36
-35,77
-24,07
-33,7
0,61
0,63
0,02
-7,46
6,25
Relevant Competitors
69,42
26,03
51,35
48,95
6,3
7,45
1,15
12,2
14,29
Competitor 5
32,21
17,63
57,48
53,16
1,71
2,23
0,51
-15,71
-13,77
Competitor 6
-9,31
9,42
22,92
17,89
5,3
5,71
0,41
-27,08
-23,44
Total
33,96%
13,44%
87,29%
127,08%
1,36%
2,73%
1,37%
-29,09%
-40,74%
Custom region
Impressions
Units
1/7/2021 - 1/15/2021
1/16/2021 - 1/24/2021
Change
%
MoM
1/7/2021 - 1/15/2021
1/16/2021 - 1/24/2021
Change
%
MoM
United States
12 970
39 436
26 466
204 %
88 220
1 116
1 904
788
71 %
2 627
UK + Ireland
8 731
10 197
1 466
17 %
4 887
438
462
24
5 %
80
Germany + AT + CH + LU
1 974
6 235
4 261
216 %
14 203
203
291
88
43 %
293
France
1 500
4 390
2 890
193 %
9 633
182
237
55
30 %
183
Netherlands / Belgium
1 593
3 599
2 006
126 %
6 687
159
201
42
26 %
140
Ukraine
697
4 010
3 313
475 %
11 043
85
189
104
122 %
347
Canada
2 569
3 614
1 045
41 %
3 483
145
178
33
23 %
110
Northern Europe
1 273
2 024
751
59 %
2 503
117
175
58
50 %
193
Australia + NZ
1 754
3 324
1 570
90 %
5 233
137
160
23
17 %
77
Vietnam
352
2 712
2 360
670 %
7 867
32
144
112
350 %
373
Thailand
679
2 016
1 337
197 %
4 457
57
142
85
149 %
283
Arabic World
268
1 745
1 477
551 %
4 923
40
119
79
198 %
263
Spain
844
2 058
1 214
144 %
4 047
78
108
30
38 %
100
Eastern Europe
458
1 070
612
134 %
2 040
63
95
32
51 %
107
Italy
826
2 145
1 319
160 %
4 397
77
94
17
22 %
57
Turkey
338
2 309
1 971
583 %
6 570
34
87
53
156 %
177
Rest of World
426
1 457
1 031
242 %
3 437
48
81
33
69 %
110
Japan
553
5 113
4 560
825 %
15 200
18
80
62
344 %
207
India
234
1 169
935
400 %
3 117
15
75
60
400 %
200
Brazil
294
1 332
1 038
353 %
3 460
34
67
33
97 %
110
Hispanic America
318
784
466
147 %
1 553
42
51
9
21 %
30
Indonesia
206
525
319
155 %
1 063
20
41
21
105 %
70
Korea (South)
308
2 055
1 747
567 %
5 823
22
36
14
64 %
47
Malaysia
119
663
544
457 %
1 813
11
27
16
145 %
53
Taiwan + HK + Macau
145
532
387
267 %
1 290
9
24
15
167 %
50
Rest of Europe
82
287
205
250 %
683
12
22
10
83 %
33
Portugal
17
273
256
1 506 %
853
2
18
16
800 %
53
Israel
23
120
97
422 %
323
3
9
6
200 %
20
China / Singapore
78
134
56
72 %
187
6
7
1
17 %
3
Total
39 629
105 328
65 699
166 %
218 997
3 205
5 124
1 919
60 %
6 397

Testimonials

Murager Sharipov, project manager of the Enterprise department:

Love for details, meticulous and structured work allows us to see the goal and the way to achieve it. We had a challenge and by expanding the semantic core, adding relevant queries, adding two localizations, we have achieved results.

Vadim Ischenko, Head of Marketing at Uklon:

Our team is regularly tweaking and improving the application and adding new services. For example, calling a car with a protective partition for extra safety during a pandemic. There are a lot of other cool things we talk about online and through outdoor advertising. But there are a lot of strong competitors in the market — and they are also improving their service and strengthening the app.
So we're pumping up the technical part as well — the ability to find us faster and easier among other cab ordering services.
We chose
ASO for this. We are happy with the result. We are sure that this is not the limit

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