Boosting Package Delivery Tracker App Downloads by 48% in 7 Days: The RadASO Graphics Success Story

Service:
Sector:
Utility
Author:
Published:
July 31, 2024
Team:
Iryna Kuznietsova
ASO Specialist
Romana Dutka
ASO Specialist
Olha Hrek
ASO Team Lead
Tetiana Ilienko
Project Manager

Before cooperating with the RadASO team, the Package Delivery Tracker app did not process graphics to increase the number of downloads. However, due to the Conversion Rate Optimization Loop approach, they increased the number of downloads in the first week after updating the screenshots. In this article, the team explains what steps to take to achieve this result.

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Client

Package Delivery Tracker — an app that tracks packages from more than 700 local and international delivery services. In the program, you can monitor the order tracking number and receive arrival notifications.

Purpose of the promotion

Increase the CR (Conversion Rate) - the conversion of an app from view to download, i.e. increase the number of downloads.

Main challenge

Previous attempts to update the graphic were unsuccessful. The new sets did not show significant changes in conversion during testing.

Read more about how to increase app impressions by 3,018% and downloads by 138% in a month with the help of text ASO + CRO Loop.

Team actions

Step 1. The team used the *Conversion Rate Optimization Loop to resolve the task, which involved several stages:

  1. Market research and techniques used by competitors.
  2. Drawing up hypotheses.
  3. Selecting priority actions.
  4. Creating the necessary creatives.
  5. Testing.
  6. Result evaluation.

*Conversion Rate Optimization Loop is an iterative approach to increasing the conversion rate from view to download.

Step 2. The team identified and worked on priority countries. One of the priority countries for the app was Thailand. The team carefully reviewed the metadata, which helped the app to take the top positions for many relevant search terms. This stage improved the app's visibility.

After that, a new challenge was faced: converting impressions into downloads.

Step 3. Work with graphics.

The previous screenshots of the app in Thailand are:

How did the RadASO team improve the graphics? 

After a detailed analysis, the team prepared a technical task for the designers:

  1. Approved the icon as the basis 

The app graphics (icon and screenshots) should be harmoniously combined. Therefore, the specialists adopted the color scheme of the icon for screenshots. Orange became the brand's main color. The app icon: 

  1. Screenshot style changes

Specialists made them more modern and colorful. The main purpose of screenshots is to attract users' attention.

  1. Designers added a gradient to the first screenshot for colorfulness and an unobtrusive background image in the form of a globe. This makes an association with tracking parcels around the world.
  1. The parcel tracking route, which was already on the previous screenshots, has been retained. However, it has been modified to be more readable and attractive. 
  1. The team has changed the short labels on the screenshots (captions), as well as the color and method of highlighting keywords on them.
  1. Additional graphic elements were added that evoke associations with the app's functions: a box with a parcel, a tracking icon, and a dotted line showing the parcel's route. 
  1. The first screenshot has been redesigned, as it has the greatest impact on conversion. The data on it was updated: the most popular shipping companies in Thailand were selected (by popularity of search terms) and the number of logos on the screenshot was increased.
  1. The logos of the stores where people most often order delivery were removed. Previous tests have shown that their display has no significant impact on users. Instead, the last screenshot was added to demonstrate notifications about the arrival of parcels.

A new set of screenshots from the RadASO team:

Promotion result

After the designers worked with screenshots, the team launched testing in the target country and got the following result:

With a 100% probability, the test showed a 1.36% increase in conversion. 

The team uploaded the screenshots to the page and analyzed the change in conversion in real-time. According to Search and Search ADS sources, they noticed an increase in conversion after setting up new screenshots in Thailand:

Within 7 days after the screenshots were updated, the app received a 48% increase in the number of installs, and conversion from the main sources increased by an average of 1.14%:

Campaign
Expenditure
Impressions
Taps
Installs
TTR
CR
Installs/Impr
Avg CPT
Avg CPA
Common term
-65.64%
-49.85%
-64.01%
-63.52%
-1.69%
0.81%
-0.98%
-5.13%
-6.06%
Data collection
-44.45%
-29.55%
-44.22%
-50.2%
-0.7%
-6.39%
-0.6%
0%
11.65%
Competitors brand
98.56%
80.41%
103.76%
92.01%
0.38%
-3.58%
0.12%
-2.38%
2.94%
Our brand
21.39%
23.01%
33.84%
32.65%
3.14%
-0.72%
2.27%
-8.33%
-6.82%
Discovery
-100%
-100%
-100%
-100%
-3.61%
-30.16%
-1.09%
-100%
-100%
Total
-0.6%
7.92%
11.72%
12.3%
0.2%
0.35%
0.16%
-11.36%
-12.31%
Group
Spend, $ %
Impressions %
Taps %
Installs %
Installs/Impr October, %
Installs/Impr November, %
Installs/Impr %
Avg CPT, $ %
Avg CPA, $ %
Competitor 1
42,98
83,11
63,3
50,48
3,74
3,08
-0,66
-12,2
-5,66
Common term
3,26
-3,73
3,92
26,67
0,57
0,75
0,18
0
-18,8
Competitors brand
120,26
59,82
47,02
0
0,49
0,31
-0,18
47,37
119,4
Data collection
15,12
-0,55
0,36
73,33
0,5
0,86
0,36
13,73
-33,51
Competitor 2
0,27
13,2
8,47
10,11
1,12
1,09
-0,03
-6,56
-9,02
Competitor 3
21,51
-2,06
-6,67
-8,33
0,43
0,4
-0,03
32
32,95
Our brand
3 575,62
3 646,79
3 544,9
3 553,66
37,61
36,68
-0,93
0
0
Competitor 4
-29,36
-35,77
-24,07
-33,7
0,61
0,63
0,02
-7,46
6,25
Relevant Competitors
69,42
26,03
51,35
48,95
6,3
7,45
1,15
12,2
14,29
Competitor 5
32,21
17,63
57,48
53,16
1,71
2,23
0,51
-15,71
-13,77
Competitor 6
-9,31
9,42
22,92
17,89
5,3
5,71
0,41
-27,08
-23,44
Total
33,96%
13,44%
87,29%
127,08%
1,36%
2,73%
1,37%
-29,09%
-40,74%
Custom region
Impressions
Units
1/7/2021 - 1/15/2021
1/16/2021 - 1/24/2021
Change
%
MoM
1/7/2021 - 1/15/2021
1/16/2021 - 1/24/2021
Change
%
MoM
United States
12 970
39 436
26 466
204 %
88 220
1 116
1 904
788
71 %
2 627
UK + Ireland
8 731
10 197
1 466
17 %
4 887
438
462
24
5 %
80
Germany + AT + CH + LU
1 974
6 235
4 261
216 %
14 203
203
291
88
43 %
293
France
1 500
4 390
2 890
193 %
9 633
182
237
55
30 %
183
Netherlands / Belgium
1 593
3 599
2 006
126 %
6 687
159
201
42
26 %
140
Ukraine
697
4 010
3 313
475 %
11 043
85
189
104
122 %
347
Canada
2 569
3 614
1 045
41 %
3 483
145
178
33
23 %
110
Northern Europe
1 273
2 024
751
59 %
2 503
117
175
58
50 %
193
Australia + NZ
1 754
3 324
1 570
90 %
5 233
137
160
23
17 %
77
Vietnam
352
2 712
2 360
670 %
7 867
32
144
112
350 %
373
Thailand
679
2 016
1 337
197 %
4 457
57
142
85
149 %
283
Arabic World
268
1 745
1 477
551 %
4 923
40
119
79
198 %
263
Spain
844
2 058
1 214
144 %
4 047
78
108
30
38 %
100
Eastern Europe
458
1 070
612
134 %
2 040
63
95
32
51 %
107
Italy
826
2 145
1 319
160 %
4 397
77
94
17
22 %
57
Turkey
338
2 309
1 971
583 %
6 570
34
87
53
156 %
177
Rest of World
426
1 457
1 031
242 %
3 437
48
81
33
69 %
110
Japan
553
5 113
4 560
825 %
15 200
18
80
62
344 %
207
India
234
1 169
935
400 %
3 117
15
75
60
400 %
200
Brazil
294
1 332
1 038
353 %
3 460
34
67
33
97 %
110
Hispanic America
318
784
466
147 %
1 553
42
51
9
21 %
30
Indonesia
206
525
319
155 %
1 063
20
41
21
105 %
70
Korea (South)
308
2 055
1 747
567 %
5 823
22
36
14
64 %
47
Malaysia
119
663
544
457 %
1 813
11
27
16
145 %
53
Taiwan + HK + Macau
145
532
387
267 %
1 290
9
24
15
167 %
50
Rest of Europe
82
287
205
250 %
683
12
22
10
83 %
33
Portugal
17
273
256
1 506 %
853
2
18
16
800 %
53
Israel
23
120
97
422 %
323
3
9
6
200 %
20
China / Singapore
78
134
56
72 %
187
6
7
1
17 %
3
Total
39 629
105 328
65 699
166 %
218 997
3 205
5 124
1 919
60 %
6 397

Conclusion

The RadASO team pre-adapted a special approach for working with graphics - Conversion Rate Optimization Loop. In particular, due to close cooperation with the app team, the specialists were able to conduct regular experiments and testing. It was the combination of actions that helped to increase downloads in the target country by 48% in just one week.

Testimonials

Tetiana Ilienko, Project Manager

The work on the Package Delivery Tracker project was fascinating and effective. Using the Conversion Rate Optimization Loop, we achieved a significant increase in app installs.
Our team thoroughly analyzed the market and created and tested creatives, which allowed us to increase the conversion rate. We are glad to cooperate with such ambitious clients and see the real results of our work. We believe in further success and project growth.

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